WhatsApp Business

Integration with WhatsApp Business API to send notifications, order confirmations, account statements, and support.

Messaging

Synchronized Entities

  • Order notifications
  • Payment confirmations
  • Account statements
  • Due date reminders
  • Customer support

Integration Flow

  1. WhatsApp Business API configuration
  2. Message template definition
  3. Trigger configuration in ERP
  4. Automatic notification sending
  5. Response reception (optional)
  6. Interaction logging

Security

  • Authentication via WhatsApp Business API
  • End-to-end message encryption
  • Customer opt-in required
  • WhatsApp policy compliance
  • Sent message auditing

Frequently Asked Questions

Yes, you need a WhatsApp Business API account (different from the app). Can be contracted through official providers.
Yes, you can receive and respond to messages within a 24-hour window from the customer's last message.

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