Availability and Monitoring
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Included controls
- 24/7 availability monitoring
- Performance monitoring (response times)
- Capacity monitoring (CPU, memory, disk)
- Automatic incident alerts
- Real-time status dashboard
- Uptime and SLA reports
- 24/7 support team (enterprise plans)
Best practices
- Define SLA according to business criticality
- Configure alerts for critical thresholds
- Review uptime reports monthly
- Plan maintenance during low-usage hours
- Keep support contacts updated
- Document incidents and resolutions
Scope
Basic monitoring included. Typical SLA: 99.5% monthly uptime. 99.9% SLA available in enterprise plans. 24/7 support in enterprise plans.
Frequently asked questions
What is the availability SLA?
Standard SLA: 99.5% monthly uptime. Enterprise SLA: 99.9% monthly uptime.
Is there 24/7 support?
24/7 support available in enterprise plans. Standard plans: business hours support.
How are incidents notified?
Via email and/or SMS to configured contacts. Public status dashboard also available.